1. About Sempera Longevity

Sempera Longevity (“Sempera,” “we,” “us,” or “our”) provides physician-supervised functional health, longevity, and wellness optimization services primarily through consultation and telehealth.

Our services may include advanced blood analysis, biomarker reviews, laboratory coordination, physician consultations, personalized wellness protocols, health coaching, ongoing monitoring, and access to medications or supplements when determined clinically appropriate by a licensed provider. Our website provides information about our programs and allows eligible individuals to request consultations and related services.

2. Medical Disclaimer

The general content available on our website is provided for informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Clinical services offered through Sempera are provided or supervised by licensed healthcare professionals. No provider-patient relationship is created simply by visiting the website, submitting a form, joining a waitlist, or requesting information.

A provider-patient relationship may only be established after completion of the required intake process, consent forms, identity and location verification, and consultation with an appropriately licensed healthcare provider. Always consult a qualified healthcare provider regarding any medical condition, symptoms, medications, or treatment decisions.

If you are experiencing a medical emergency, call 911 or visit the nearest emergency room immediately.

3. Eligibility

By using our website or services, you represent that:

You are at least 18 years old.
You have the legal capacity to enter into a binding agreement.
You will provide accurate and complete information.
You are physically located in a state where the applicable provider is licensed.
You will use our website and services only for lawful purposes.

Sempera services may not be available in every state. We reserve the right to decline services if you do not meet legal, geographic, or clinical eligibility requirements.

4. Appointments and Consultations

a. Booking. Appointments may be requested through our website, scheduling platform, telephone, email, or another approved method. Submitting a booking request does not guarantee that an appointment or service will be provided. We reserve the right to decline, cancel, or reschedule appointments based on provider availability, eligibility, safety, or clinical considerations.

b. Cancellations and No-Shows. Cancellation, rescheduling, deposit, and no-show requirements will be disclosed during booking or in your appointment confirmation. Appointments cancelled without sufficient notice or missed without notification may result in a cancellation or no-show fee.

c. Appointment Preparation. You may be required to complete intake forms, provide identification, disclose your current location, submit medical records, or complete laboratory testing before your consultation. Late arrivals may result in a shortened appointment, cancellation, or rescheduling.

5. Telehealth Services

Some Sempera services are provided through video calls, telephone calls, electronic forms, secure messaging, or other telehealth technologies. By participating in telehealth services, you understand that:

Telehealth may have limitations compared with an in-person examination.
Technical issues may interrupt or delay a consultation.
A provider may require additional testing or an in-person evaluation.
You are responsible for using a private location and secure internet connection.
You must not record consultations without prior permission.

A separate telehealth consent form may be required before services are provided.

6. Payments and Fees

Payment may be required before a consultation, laboratory service, assessment, membership, product, or other service is provided. By providing payment information, you authorize Sempera and its payment processors to charge the applicable fees.

Prices may vary depending on your selected program, physician recommendations, laboratory requirements, medications, supplements, and other services. Prices may change for future services without prior notice. You are responsible for any fees charged by your bank, credit card provider, financing provider, or payment processor. Refunds, where available, will be governed by the refund or cancellation policy disclosed at the time of purchase.

7. Insurance

Unless expressly stated otherwise, Sempera services may not be covered by health insurance, Medicare, or Medicaid. You are responsible for confirming whether your insurance provider offers reimbursement for consultations, laboratory testing, prescriptions, or other services. Sempera does not guarantee insurance coverage or reimbursement, and you remain responsible for all applicable fees regardless of whether your insurance provider reimburses you.

8. Health Information and Informed Consent

Before receiving services, you may be required to:

Complete a health and medical-history questionnaire.
Disclose current medications, supplements, allergies, and health conditions.
Provide laboratory results or other relevant records.
Review and sign informed-consent documents.
Confirm your identity and physical location.

You represent that all information you provide is truthful, current, and complete. Incomplete or inaccurate information may affect the safety and effectiveness of your care. Sempera is not responsible for outcomes caused by information that you intentionally fail to disclose or provide inaccurately.

9. Laboratory Testing and Specimen Collection

Sempera may coordinate laboratory testing, blood collection, specimen collection, or related services through independent laboratories and licensed service providers. You are responsible for following all preparation, collection, storage, and shipping instructions.

Testing or processing may be delayed due to insufficient samples, collection errors, shipping delays, laboratory issues, weather, or circumstances outside our control. Laboratory results should not be used for self-diagnosis or independent changes to your medications or treatment plan. Results should be reviewed with a qualified healthcare provider.

10. Prescriptions and Clinical Decisions

All clinical decisions are made by licensed healthcare providers using their independent professional judgment. Completing an assessment or consultation does not guarantee that you will receive a prescription, medication, supplement, laboratory order, or particular treatment recommendation. A provider may determine that a requested service is not clinically appropriate, that additional testing or records are required, that an in-person evaluation is necessary, or that you should seek care from another healthcare provider or specialist. Any prescription medication must be used only as directed by the prescribing provider and dispensing pharmacy.

11. Compounded and Off-Label Medications

Certain medications recommended through Sempera may be compounded by licensed pharmacies or prescribed for an off-label use when a licensed provider determines that doing so is clinically appropriate. Compounded medications are not reviewed or approved by the FDA in the same manner as commercially manufactured, FDA-approved medications. The prescribing provider or pharmacy will provide applicable information regarding potential benefits, risks, alternatives, dosage, and proper use.

12. No Guarantees of Results

Individual results vary based on many factors, including age, medical history, genetics, lifestyle, nutrition, physical activity, sleep, health conditions, medication use, and adherence to provider recommendations. Sempera does not guarantee any specific health, wellness, performance, weight, longevity, laboratory, or treatment outcome. Testimonials, reviews, and case studies represent individual experiences and are not necessarily typical. They do not guarantee that you will achieve the same or similar results.

13. Third-Party Providers

Sempera may use or coordinate services with independent laboratories, pharmacies, phlebotomists, technology providers, scheduling platforms, payment processors, delivery companies, or other third parties. These providers may have their own terms, privacy policies, fees, processing times, shipping policies, and eligibility requirements. Sempera is not responsible for the actions, availability, delays, errors, or services of independent third-party providers where those matters are outside our reasonable control.

14. Intellectual Property

All content available on the Sempera website, including text, logos, graphics, videos, images, designs, questionnaires, software, educational materials, and branding, is owned by or licensed to Sempera and is protected by applicable intellectual-property laws. You may use website content only for personal and non-commercial purposes. You may not copy, reproduce, modify, publish, distribute, sell, or commercially use our content without prior written permission.

15. Website Use and Prohibited Conduct

By using our website, you agree not to:

Use the website for any unlawful or fraudulent purpose.
Provide false identity, payment, location, or health information.
Attempt to access another person’s account or personal information.
Introduce viruses, malicious code, or harmful content.
Interfere with the proper functioning or security of the website.
Scrape, copy, or harvest content without permission.

16. Limitation of Liability

To the fullest extent permitted by law, Sempera and its affiliates, providers, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, our website or services, including any harm resulting from reliance on website content or from outcomes of clinical care provided under these Terms.

17. Disclaimers

Our website and services are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of harmful components, or that any results obtained from its use will be reliable or accurate.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the courts located in South Carolina, and you consent to the exclusive jurisdiction of such courts.

19. Changes to These Terms

We may update these Terms and Conditions from time to time. Any updates will be posted on this page with an updated Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.

20. Contact Us

If you have questions regarding these Terms and Conditions, please contact us through our website. We are committed to addressing your questions promptly and transparently.